Privacy Policy

1. Introduction

SeaYa! Madeira is committed to protecting your privacy. This policy describes how we collect, use and protect your personal data.

2. Data Controller

Trade Name: SeaYa! Madeira
RNAAT: nº 1040/2025
Email: info@seayamadeira.pt
Phone: +351 966 147 611

3. Personal Data Collected

3.1. Booking Data

When you make a booking, we collect:

• Full name
• Email address
• Phone number
• Number of participants
• Special requests or dietary requirements

3.2. Payment Data

Payment data is processed by trusted third parties (IFTHENPAY) and is not stored in our systems.

3.3. Navigation Data

We automatically collect: IP address, browser type, pages visited and time spent on the site.

4. Purpose of Data Processing

We use your data to: process and confirm bookings, send tour information, communicate changes or cancellations, process payments, issue invoices, respond to enquiries, improve our services, and comply with legal obligations.

5. Legal Basis

• Contract performance: Necessary to process your booking
• Consent: For marketing communications (optional)
• Legal obligation: Invoice issuance and tax compliance

6. Data Sharing

Your data may be shared with:

• Payment processors: IFTHENPAY, to process payments and refunds
• Google Ireland Limited: Google Analytics 4 and Google Ads, for audience and advertising measurement, only with your consent
• Tax authorities: where legally required
• Hosting and email service providers

Some of these providers may process data outside the European Economic Area, under the Standard Contractual Clauses approved by the European Commission.
We never sell your data to third parties.

7. Data Retention

• Booking data: 5 years (tax obligation)
• Marketing data: Until consent is withdrawn
• Navigation data: 12 months

8. Data Security

We implement SSL/TLS encryption, restricted access, regular backups and secure servers to protect your data.

9. Your Rights (GDPR)

You have the right to access, rectification, erasure, restriction, portability, objection and withdrawal of consent at any time.
To exercise your rights: info@seayamadeira.pt

10. Cookies

We use cookies that are essential to the operation of the website and, with your consent, analytics and advertising cookies.

On your first visit a banner lets you accept or reject the non-essential categories. Until you give consent, analytics and advertising cookies are not activated. You can change or withdraw your consent at any time through the same banner, or by deleting cookies in your browser settings.

11. Marketing

We only send marketing communications with your explicit consent. You can unsubscribe at any time.

12. Minors

We do not intentionally collect data from children under 16 without parental consent.

13. Policy Changes

We reserve the right to update this policy. Changes will be published on this page.

14. Complaints

CNPD - National Data Protection Commission
Website: www.cnpd.pt
Email: geral@cnpd.pt | Phone: +351 213 928 400

15. Contact

Email: info@seayamadeira.pt
Phone: +351 966 147 611