Terms and Conditions

Last updated: 03/04/2026

1. Company Information

Trade Name: SeaYa! Madeira
RNAAT: nº 1040/2025
Email: info@seayamadeira.pt
Phone: +351 966 147 611

2. Services

SeaYa! Madeira provides nautical tourist services, including sailing boat tours along the coast of Madeira Island.

3. Bookings and Payment

3.1. Booking Process

Bookings can be made through seayamadeira.pt, subject to availability. Booking confirmation will be sent by email after payment.

3.2. Pricing

All prices on the website include VAT at the applicable legal rate. Prices may change without notice, but confirmed and paid bookings will not be affected.

3.3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Card (Visa, Mastercard)
  • PayPal
  • Multibanco
  • MB WAY

3.4. Confirmation

A booking is only confirmed after full payment is received and a confirmation email is sent.

4. Cancellation and Refund Policy

4.1. Cancellation by the Customer

Customers may cancel their booking under the following conditions:

  • Up to 14 days before the tour: Full refund (100%)
  • 7 to 13 days before: 50% refund
  • Less than 7 days before: No refund

4.2. Cancellation by SeaYa!

SeaYa! reserves the right to cancel tours for safety reasons (adverse weather conditions, technical issues, etc.). In such cases, customers are entitled to:

  • Rescheduling at no additional cost, or
  • Full refund within 14 days

4.3. Refund Method

Refunds will be processed via the same payment method used for the booking, within a maximum of 14 days after the request.

5. Participation Conditions

5.1. Requirements

  • Minors under 18 must be accompanied by a responsible adult
  • Pregnant women should consult their doctor before participating
  • People with specific medical conditions should inform us in advance

5.2. Safety

All participants must follow crew instructions. Non-compliance may result in exclusion from the tour without refund.

5.3. Equipment

All mandatory safety equipment is provided by SeaYa!. Participants are recommended to bring sunscreen, a hat, and water.

6. Changes and Rescheduling

Date changes may be requested up to 48 hours before the tour, subject to availability, at no additional cost.

7. Liability

SeaYa! holds mandatory civil liability insurance. We are not responsible for personal belongings lost or damaged during tours.

8. Data Protection

Personal data is processed in accordance with GDPR and our Privacy Policy.

9. Dispute Resolution

For consumer dispute resolution, you may contact the Lisbon Consumer Arbitration Centre:
Website: www.centroarbitragemlisboa.pt
Email: geral@centroarbitragemlisboa.pt
Phone: +351 218 807 030

10. Applicable Law

These terms and conditions are governed by Portuguese law.

11. Contact

For any queries regarding these terms, contact us at:
Email: info@seayamadeira.pt
Phone: +351 966 147 611